When you register your details at Grays Online, we ask you to fill out a form that requests your name, address and e-mail address, this information is used solely to process your orders and may be passed to our business partners for security purposes in order to verify your identify and/or payment details. Your contact details may be passed to our delivery partners too, purely for the purposes of allowing them to contact you.

Your payment details are encrypted and transmitted to our payment services provider in order to allow them to authorise the payment. Your card details are not retained or held at anytime by Grays Online. Your card is not charged until the goods are dispatched.

We may from time to time, wish to send you details of special offers, promotions and news we feel may be of interest to you. You always have the option to opt-out of this service, when initially registering or at anytime thereafter. All of our communications include a link to allow you to opt-out of receiving these e-mails.

We will not pass on, rent or sell your details with any other third party.

When you visit our site we automatically record your IP address, your browser type, the current time and details of the pages and products viewed. This information is aggregated and then used to conduct site performance evaluations, to see where visitors are coming from and to see what they look for and view. This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

All Grays Online employees take your personal information very seriously. All employees must learn and obey our security policies. Access to our customer's personal information is limited to key management personnel and our customer services department. The information is User ID and password protected and our Web security is reviewed on a regular basis.

Any time after registering with Grays Online, you may update your personal information. To do so, log in to the site in the usual way and then by click on the 'My Account' link at the top of any page entering your User ID and password when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section.

Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. We use session cookies to provide a seamless experience on the site and combined with our log files, they help us to understand our site traffic and analyze our sites performance and popularity in aggregated form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Grays Online does not store this information and uses it for the sole purpose of sending this one-off email.

Though we make every effort to preserve user privacy, there may be occasions when we are forced to disclose personal information by law, where we believe that such action is necessary to comply with a current police investigation, judicial proceeding, court order or other legal action served on our business.

We welcome any questions you have and comments you wish to make regarding our privacy policy.